vcity345 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use and protect it, and what rights you hold as a data subject. Please read this document carefully before using our services.
Last Updated: 1 January 2026Contents
This Privacy Policy ("Policy") sets out the basis on which vcity345 ("the Company", "we", "us", "our"), operating the platform at vcity345.cam, collects, processes, stores, and discloses personal data relating to registered players, website visitors, and any other individuals who interact with our services ("you", "your", "data subject").
vcity345 serves players across Malaysia, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions. We recognise that the privacy of our players is a fundamental aspect of the trust they place in our platform, and we treat all personal data with the highest standard of care and confidentiality.
This Policy applies to all personal data collected through the vcity345 website, mobile web interface, customer support channels, and any other touchpoint through which you interact with our services. It should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
By accessing the vcity345 platform, creating a player account, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
The following terms are used throughout this Privacy Policy with the meanings set out below:
vcity345 collects personal data that is necessary to provide our services, verify player identity, process transactions, and comply with applicable obligations. The categories of personal data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number, nationality | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, mobile number, residential address | Account communication, support, transaction notifications |
| Financial Data | Bank account details, eWallet identifiers (Touch 'n Go, Boost, GrabPay), DuitNow / FPX reference data | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Service improvement, personalisation, responsible gambling monitoring |
| Communications Data | Live chat transcripts, support emails, survey responses | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, bonus uptake history | Targeted promotions, offer personalisation (with consent) |
vcity345 does not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gambling intervention purposes and only with appropriate safeguards in place.
vcity345 collects personal data through the following means:
vcity345 processes your personal data for the following purposes. Where a lawful basis applies to each processing activity, it is identified in Section 6 of this Policy.
vcity345 processes personal data only where a valid lawful basis exists. The following bases apply to our processing activities:
vcity345 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We may share your personal data with the following categories of third parties solely to the extent necessary for the purposes described in this Policy:
All third-party data processors engaged by vcity345 are bound by contractual data processing agreements that require them to process personal data only on our instructions and in accordance with this Policy. We do not permit processors to use your data for their own independent purposes.
The vcity345 platform uses cookies and similar tracking technologies to support the operation, security, and improvement of our services. The following categories of cookies may be placed on your device:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention signals | No — essential for platform operation |
| Functional | Language preferences, display settings, remembered form inputs | No — enhances your experience |
| Analytics | Aggregated usage statistics, page performance monitoring, error tracking | Yes — consent required |
| Marketing | Personalised promotional content, offer targeting based on prior activity | Yes — opt-in consent required |
You may manage or withdraw your consent for non-essential cookies at any time through your browser settings or by contacting our support team. Please note that disabling strictly necessary cookies may impair the functionality of the vcity345 platform.
vcity345 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
vcity345 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:
While vcity345 implements industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
As a data subject, you hold a number of rights with respect to your personal data held by vcity345. We are committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:
You may request a copy of the personal data vcity345 holds about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data held about you without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that vcity345 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your personal data.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, at any time.
To exercise any of the rights above, please contact our support team via live chat or by sending a written request to [email protected]. We aim to respond to all data subject requests within 30 calendar days of receipt. Where a request is complex or there is a high volume of requests, this period may be extended by a further 60 days, and you will be notified accordingly.
Please note that certain rights may be limited where vcity345 is required to retain or process data to comply with a legal obligation, to pursue or defend a legal claim, or where the exercise of a right would adversely affect the rights and freedoms of others.
The vcity345 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. If we discover or have reasonable grounds to believe that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account without compensation.
Age verification is conducted as part of the KYC process for all registered accounts. Parents and guardians who become aware that a minor has registered on the vcity345 platform are urged to contact us immediately at [email protected] so that appropriate action can be taken without delay.
The vcity345 platform may contain references to third-party payment providers and service partners. Where such references involve redirecting to an external site or interface — for example, when initiating a payment via a Malaysian banking portal — please be aware that those third-party platforms operate under their own privacy policies, which are independent of this document.
vcity345 is not responsible for the privacy practices of any third-party platform or service provider. We encourage you to review the privacy policy of any external platform before providing your personal data to that third party.
vcity345 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The "Last Updated" date at the top of this document will be revised accordingly whenever a material change is made.
Where changes are material, we will notify registered players by email or through a prominent notice displayed on the vcity345 platform prior to the changes taking effect. Your continued use of the platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. If you do not agree with the revised Policy, you should cease using the platform and request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vcity345, please reach out to our support team through any of the following channels. All privacy-related enquiries are handled with strict confidentiality.
For matters relating to responsible gambling and self-exclusion, please refer to our dedicated Responsible Gambling page for specific support resources and tools.
Our Privacy Commitments
256-Bit SSL Encryption
Every connection to vcity345 is secured with 256-bit SSL/TLS encryption, the same standard used by leading financial institutions. Your login credentials, personal data, and transaction details are always transmitted and stored securely.
Data Never Sold
vcity345 does not sell, rent, or trade your personal data to any third party for commercial purposes — ever. Data shared with processors is strictly limited to what is necessary for delivering our services and is governed by binding contractual agreements.
Secure KYC Verification
Identity documents submitted for KYC — including MyKad and proof of address — are handled with the highest level of confidentiality. Documents are processed by verified partners, stored encrypted, and never shared beyond what compliance obligations require.
Full Data Subject Rights
You hold clear rights over your data — access, rectification, erasure, portability, and the right to object. Submit a request via live chat or email, and our team will respond within 30 days. We make exercising your rights straightforward and barrier-free.
Transparent Cookie Use
We distinguish clearly between essential cookies necessary for platform operation and optional analytics or marketing cookies that require your consent. You remain in control of your cookie preferences at all times through your browser or our support team.
Defined Retention Periods
vcity345 does not retain personal data indefinitely. Clear retention schedules govern how long each category of data is kept — and once a retention period expires, data is securely deleted or anonymised in line with our internal disposal procedures.
Still Have Questions?
If you have any questions about how vcity345 handles your personal data, or if you wish to exercise your data subject rights, our support team is available 24/7. You can also explore our FAQ page for quick answers, or return to the homepage to continue your vcity345 experience.
For players aged 21 and above only. Play responsibly. Responsible Gambling